FAQs
FREQUENTLY ASKED QUESTIONS
About e-bikes:
We have local warehouses in UK, Germany, Italy, Poland, USA, Indonesia.
We will arrange delivery within 48h (working days) after the order is placed.
After delivery, customers can receive the parcel within 48h after delivery for orders from UK, Germany, Netherlands and Austria; orders from other countries will receive the parcel within 2-7 days
About accessories:
Batteries shipped from overseas warehouse,about 2-7 days delivery; other accessories shipped from China, about10-25 days delivery.
Note: Affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics company and the expected deviation, please understand.
More informaiton about delvery&ship ,can clcik to know:
Shipping Policy
Usually the whole bike warranty period is one year, and the warranty period of individual special accessories will be different as follow:
Warranty Policy
Paypal / Visa/ MasterCard / Bancontact / iDEAL / Klarna /Przelewy24/Giropay
Paypal:Worldwide
Visa:Worldwide
MasterCard:Worldwide
Bancontact:Belgium
IDEAL: Netherlands
Giropay: Germany
Klarna: United Kingdom, Germany,Netherlands,Spain,Italy
Przelewy24: Poland
A20+is lightweight, suitable for daily travel, suitable for both men and women;
A20F+ has 4.0 fat tires, which is more suitable for mountain biking and off-road, and is larger than A20+, which is more suitable for men.
There are three main differences:
1. DECE 300 Shimano 11-speed, DECE 300C Shimano 9-speed
2.DECE 300 is wire-controlled shock absorption, DECE 300C needs to manually open the shock absorption function
3. The whole bike of DECE300 has used the touch-up paint process, and there is no welding joint;
DECE300 touch-up paint for half bike, welding marks can be seen on the rear half”
EU version is produced for the countries that require bicycle speed and motor wattage and not allowed to use the throttle . bike speed can’t unlock . throttle not work . only has Pedal and electric assist mode.
International version : when you receive bike , bike is same with EU Version , has pedal and electric assist mode, but if you need higher speed and want use throttle ,you can adjust to another model which has assist mode and throttle mode , also can unlock speed .